Employers

Sr. Manager Solutions Engineer

col-narrow-left   

Job ID:

41638

Location:

Trevose, PA 
col-narrow-right   

Job Views:

677

Zip Code:

19053

Posted:

01.11.2016
col-wide   

Job Description:

Responsibilities

Responsible for the leadership of a work group and development of broad programs or projects in support of organizational and Wireless Business Group strategies; communicates & translates functional/operational goals into team goals; manages implementation of policies & procedures across a team and customer base. This role provides implementation and on-going support to existing and new customers utilizing wireless data, M2M, IoT, unified communications, cloud computing and core networking customers. 

Qualified candidates will possess multiple years of experience in the communications and/or network industry in a sales-oriented, technical design and engineering roles, with an emphasis on IP-based network, communications and mobility solutions. Receives broad guidance & is accountable for project or program results. 

Candidates require leadership experience in providing technical direction to internal staff and customers in the development and maintenance of fully-integrated data solutions.  Exercises considerable judgment in developing methods, techniques & evaluation criteria for obtaining results.  Work is accomplished without considerable direction. Delegates work to team members for internal and external program execution.

This position requires excellent interpersonal skills to effectively work in a team environment and explain complex systems to customers and to develop employees through evaluation of work performance and focus on key areas with growth opportunity.

The successful candidate will lead a team to collaborate with customers by providing customer needs analysis, engineering and design of technical solutions, technical presentations and technical consultation to internal and external customers.

  • Drives team to complete implementation and end to end support to business partners
  • Escalation point for external customers, WBG engineers, WBG sales force, Market B2B reps on technical customer issues
  • Responsible for re-creation of failures and malfunctions experienced at customer sites and resolving those failures and malfunctions by trouble shooting networks, systems and applications

Qualifications

Bachelors Degree required, Masters Preferred

2+ years experience in leading teams in sales, and/or technical sales or support roles

5+ years in customer facing positions (sales, sales engineering, consulting) or 5+ years architecture experience in conceptualization, definition and development of IT and or telecom based products and service with verifiable instances of implementing one or more of the following:

  • Data and IP Services (ATM, Frame Relay, VoIP, PIP, VPN, IP PBX)
  • Managed Network Services (LAN, WAN, Content Delivery, Managed IP PBX)
  • Managed Security Solutions
  • Data Center Outsourcing (application hosting, managed storage)
  • Call Center Technologies (ACD, IVR, Customer Portal)
  • IT Applications Management (SOA, Web Services, RTE)
  • Strong knowledge of network, communications and mobility protocols
  • Working knowledge of switching, routing, server, video, UC&C and mobility equipment
  • Knowledge of storage networking/cloud computing
  • Ability to stay ahead of wireless trends and forthcoming technology
  • Ability to translate technology trends to sales force and customer base

Equal Employment Opportunity

We’re proud to be an equal opportunity employer – and celebrate our employees’ differences, regardless of race, color, religion, sex, sexual orientation, gender identity,  age, disability, or Veteran status.  Different makes us better.

Company Info
Verizon
1 Verizon Way, Basking Ridge, NJ, 07920
Basking Ridge, NJ, United States

Phone: 908-210-6982
Web Site: www.verizon.com

Company Profile