Employers

Retail Customer Service Representative

col-narrow-left   

Job ID:

39239

Location:

Asheville, NC 

Category:

Customer Service
col-narrow-right   

Job Views:

567

Zip Code:

28805

Posted:

01.11.2016
col-wide   

Job Description:

Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day.

Responsibilities

Responsibilities

As a confident, professional individual with a rich understanding of VZW technology and services, you will:

Deliver the ultimate Verizon Wireless customer experience in our retail stores
Create a welcoming and exciting store environment
Introduce customers to the store, direct customer traffic and promote store exploration
Ensure customers needs are met in a timely manner
Quickly and completely resolve customer issues
Deliver the ultimate one-on-one coaching experience to customers as you demonstrate product and accessory functionality
Facilitate wireless workshops where you will work with groups of customers to demonstrate and educate them on a variety of technology solutions, including the latest and greatest smartphones, tablets and smart accessories
Sell solutions and process customer transactions
Contribute to the overall health and performance of your retail store by supporting daily business operations, including selling technology solutions, stocking inventory, and processing customer transactions when needed
Ensure that all interactive displays are operational


As a Verizon Wireless Experience Specialist, you'll use your excellent customer service and communication skills to create powerful in-store experiences for our customers. You'll not only introduce our customers to Verizon Wireless and showcase our technologies you'll fuel customer loyalty by empowering them with technical knowledge that can improve the way they live, work and play.


About Verizon Wireless
We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion and drive your professional growth. And we'll provide you with robust training opportunities and outstanding benefits. So you're always supported to realize your goals.
Join us, and create an inspiring career with the company that meets every day with one question: "What do we want to build next?"

Qualifications

Qualifications

Are you a good fit for the Experience Specialist role? A 2-year degree or at least 1year of relevant work experience is required for this position. Full time positions also require flexible schedule availability including evenings and weekends. A four-year degree is strongly preferred.

Additionally, the following skills and attributes will be integral to your success:

• Excellent communication skills
• Comfortable presenting to small and large groups
• Passionate about teaching others
• Passionate about technology
• Resourceful
• Motivated to learn
• Comfortable in a fast-paced, dynamic environment
• Exceptional relationship-building skills
• Professionalism and poise

Candidate may be asked to work in Asheville, Marion, Hendersonville or Waynesville locations.

Equal Employment Opportunity

  • Verizon is a Federal Contractor
  • Verizon requests veteran priority referrals
  • Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.

Company Info
Verizon
1 Verizon Way, Basking Ridge, NJ, 07920
Basking Ridge, NJ, United States

Phone: 908-210-6982
Web Site: www.verizon.com

Company Profile