Technical Services Representative


Job ID:



De Pere, WI 


Manufacturing, Other

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Job Description:

PDQ Manufacturing, Inc. (www.pdqinc.com) has an immediate opportunity for a Technical Service Representative located in Green Bay, WI. This position will be responsible for providing technical support to our customers and distributors. Specific responsibilities include the following:

  • Troubleshoot technical questions from our distributors and provide ongoing assistance with machine problem diagnosis

  • Travel to machine sites in order to troubleshoot machine problems or provide installation and training assistance

  • Submit product improvement requests based upon customer feedback

  • Learn the technical service requirements of new products and existing product undergoing significant changes

  • Provide training at distributor and/or customer sites










Required Skills
  • Answer phone calls from distributors.  Resolve technical questions and provide ongoing assistance with machine problem diagnosis.

  • Provide on-call after-hours assistance to distributors and owners.

  • Log all calls into database for tracking analysis.

  • Conduct training for new and existing distributors, service technicians and customers.

  • Create and develop training standards for PDQ products.

  • Travel to machine sites to troubleshoot and resolve equipment problems.

  • Provide on-site domestic and international distributor installation assistance.

  • Evaluate sites as requested to ensure installations are completed per contract specifications for major oil accounts.

  • Check sites to ensure field upgrades and product alerts have been implemented, and that preventive maintenance has been performed; provide feedback to Sales personnel regarding the quality of work performed by distributor technicians.

  • Communicate service, training, and quality issues raised by site managers and owners from the field.

  • Act with a since of urgency, professionalism, and ownership with internal and external customer questions.

  • Assist the Parts Department with failure diagnosis, returned goods authorization, warranty replacement and order entry.

  • Handle Engineering Change Requests from problem definition to solution, including design, detailing, and basic engineering analysis.

  • Support R&D efforts by providing design input and participating in the design process through team participation.

  • Participate in the design verification process with both in-house and field-testing.

  • Support the rollout of products and provide performance feedback to the Lead Designer or Project Leader.

  • Learn the technical service requirements of new products and existing product undergoing significant change.

  • Service local machines used by R&D.

  • Assist with updating and creating service manuals as needed.

  • Support PDQ’s quality policy as a leader in providing cutting-edge technological advances in car wash equipment and car wash systems.

Required Experience
  • An Associates Degree in Electro-Mechanical or Electrical Design or equivalent experience is required.

  • A minimum of two years experience in technical services or related area is required.
  • Experience with machinery assembly is preferred.

  • Advanced working knowledge of electricity, pneumatics, plumbing, and pumps is required.

  • Strong analytical and troubleshooting skills are required.

  • Computer proficiency in a Windows environment is required, preferably with Microsoft Word, Excel and Access.

  • Experience using SyteLine or related manufacturing software is required.

  • Must be able to work independently without direct supervision both within the facility and while at job sites.

  • Must have a thorough understanding of touchfree and friction cleaning principles.

  • Must possess excellent verbal, written and interpersonal communication skills.

  • Professional telephone etiquette is required.

  • Must possess a valid driver’s license and must be able to travel domestically and internationally.

  • Must present a professional demeanor and represent PDQ professionally at all times.

  • Equivalent combination of education and experience may be considered.

For over 25 years, PDQ has provided the car wash industry with cutting-edge technological advances in car wash equipment and car wash systems, including the first contouring arch and the patented Virtual Treadle. PDQ is recognized as the world-leading manufacturer of touchfree car wash systems with one of the most powerful names in the industry - LaserWash®.

Can you thrive in a fast-paced, challenging work environment? Join the team and see what PDQ has to offer! PDQ Manufacturing, Inc. (PDQ) is committed to continuous product innovation and the development of value-added technologies. We offer a comprehensive benefits package which includes great perks such as an on-site nurse, charitable donations program, compressed workweeks in the summer, fitness center reimbursement program, education assistance, and more!

Company Info
OPW Dover

United States

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