Technical Training Coordiantor


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De Pere, WI 



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Job Description:

PDQ Manufacturing, Inc., (www.pdqinc.com) has an immediate opportunity for a Technical Training Coordinatorlocated in Green Bay, WI.  This position will be responsible for technical, customer support and training activities to ensure maximum up-time and performance of PDQ products

Required Skills
  • Establish distributor and customer training strategies, maintaining existing distributor and customer certification program.

  • Maintain and update technical training programs, manuals or others materials for all PDQ products.

  • Monitor and analyze customer interactions to generate strategies and action plans to improve product reliability and support effectiveness through training.

  • Resolve technical questions and provide solutions directly or through the phone in support of the equipment.

  • Independently travel to customer sites to troubleshoot and resolve equipment issues

  • Lead out-bound customer contact programs.

  • Provide training at distributor and/or customer sites.

  • Provide recommendations and direction during the development of new products.

  • Identify and initiate product changes to increase robustness, troubleshooting ease, or maintainability. Participate in the evaluation of new products or product enhancements

Required Experience
  • Associates in Mechanical, Electrical Engineering Technology or equivalent experience in technical support of OEM equipment.

  • Minimum of 3-5 years prior experience in a technical support role for OEM capitol equipment manufacturer.

  • Solid experience in facilitating training programs for customers and distributors

  • Must possess proven leadership and organizational skills to lead cross-functional teams on parallel support projects. 

  • Able to consistently deliver solutions with high intensity under stress.

  • Able to direct or guide the troubleshooting and resolution of equipment problems over  the phone

  • Proven experience and competency with computer controlled motion systems involving variable frequency drives, networked control systems and embedded software.

  • Prior experience installing and troubleshooting experience in embedded machine networks including Ethernet, RS485, RS232; networking devices such as switches, hubs, gateways and routers.

  • High level of customer focus and maintains a positive attitude at all times

  • Proficiency in Microsoft Office products

  • Working knowledge of established CRM and ERP systems

  • Work effectively at guiding the resolution of issues remotely with persons of varying skill sets and experience

  • Strong verbal, written and interpersonal communication skills are required.


    For over 25 years, PDQ has provided the car wash industry with cutting-edge technological advances in car wash equipment and car wash systems, including the first contouring arch and the patented Virtual Treadle. PDQ is recognized as the world-leading manufacturer of touchfree car wash systems with one of the most powerful names in the industry - LaserWash®.   

Company Info
OPW Dover

United States

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